FAQ
We’re here to help you upgrade your space with confidence. Below are answers to the questions we get most often. If you need additional support, our team is always here to assist.
1. How long will it take to receive my order?
Our average delivery timeline is:
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Handling Time: 1–2 business days
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Transit Time: 5–8 business days
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Estimated Delivery Window: 6–10 business days total
For full details, visit our Shipping Policy.
2. Do you offer free shipping?
Yes, all U.S. orders ship free, with no minimum required.
3. Where is ImproveYourSetup based?
We are a U.S.-based brand focused on high-quality workspace and home-aesthetic products.
We currently ship exclusively within the United States.
4. What if I receive a defective or damaged product?
We’ll replace it at no cost.
Please contact us within 30 days of receiving your item, and our team will handle everything.
For more details, refer to our Return & Refund Policy.
5. Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window.
If you’d like to cancel, email us as soon as possible with your order number.
6. What is your return policy?
We offer a 30-day hassle-free return window for eligible items.
To learn more, see our Return Policy.
7. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.
Processing times may vary by bank.
8. Do your products come with a warranty?
Yes, every purchase includes a 30-day limited warranty covering defects or quality issues.
9. How can I contact customer support?
You can reach us anytime at:
info@improveyoursetup.com
We aim to reply within 1–2 business days.
10. Do you ship internationally?
Not yet, we currently ship only within the United States.
11. Do you have a physical store?
We’re an online-only brand.
This allows us to focus on premium quality, curated products, and competitive pricing.
12. Can I place a bulk or business order?
Yes, bulk orders and B2B requests are welcome.
Contact our support team for more information.
13. How do I exchange an item?
Exchanges follow the same process as returns.
Please check our Return Policy or reach out to our support team for assistance.
14. How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number.
You can also use the Order Tracking page on our website.
Contact Information
ImproveYourSetup
595 Alviso St.
Santa Clara, CA
95050
Customer Service Hours:
Monday–Friday, 9 AM – 5 PM (EST)
